Frequently Asked Questions & Returns

Shipping Time

 

The processing time is 1 to 2 working days.

The average delivery time amounts to 2 all 5 working days after shipping, dependent from the destination and the processing by DHL.

Orders placed after 17:00 hour or in the weekend be the next working day processed.

In the weekend and on holidays be no orders processed or shipped.

Payment methods

You can near onions safe pay via:

  • iDEAL

  • Credit card (Visa, Mastercard, American Express)

All payments be processed via our secure payment partner.

Discount codes

You can enter your discount code in the first step of the shopping cart, in the field "Do you have a discount code?"
As soon as the code is accepted, the discount amount will automatically be deducted from the total amount.

Per order can maximum one discount or promo code be used.

Not on stock?

Is an item not in stock?
We can give you an indication of the expected availability.
Please contact our customer service via the contact form or by e-mail: contact@viralcleaning.nl.

Contact contact

Do you have any questions or comments?
Contact us via the contact form or send an email to contact@viralcleaning.nl.
We strive to respond to your message within 24 hours on working days.

Return

You have the right to return your order within 14 days after receipt without giving a reason.
After receipt of the return shipment, you will receive the full order amount back, excluding the original shipping costs.

To make use of your right of return, you can contact us via the contact form or via e-mail: contact@viralcleaning.nl.
We refund the amount within 14 days after registration of the return, provided the product is received back in good condition.

Exceptions return

Return is not possible for:

  • Products of which the packaging is opened or damaged.

  • Products that used are or traces from use display.